Effective October 11, 2026
Terms of Service
The plain-language terms that apply when you book towing or roadside assistance with us or use this website.
These terms apply to towing and roadside services from Safeway Services LLC ("Safeway Services," "we," "us") and to this website. By booking a service or using the site, you agree to them.
Quotes and pricing
Dispatch gives you a price before a truck is sent, based on what you tell us: the vehicle, where it is, its condition, and where it's going. If the job turns out to be different when the driver arrives, for example the vehicle is in a different place, needs extra winching, or can't be reached the way you described, the driver or dispatch will explain the change and get your OK before doing additional work.
Payment
Payment is due at the time of service, by cash or card. For card payments, dispatch may send a secure payment link before the job is finished. You'll get an itemized receipt.
We don't bill or accept insurance, motor clubs, or roadside plans directly. If your coverage reimburses towing or roadside costs, you pay us and submit the receipt to your provider. Whether your provider reimburses you is between you and them.
Authorization to move or open a vehicle
When you request a tow, lockout, or other service, you confirm that you own the vehicle or are authorized by the owner to have the work done. We may ask for identification, registration, or proof of authorization, and we may decline the job if we can't confirm it.
We don't remove junk, scrap, or abandoned vehicles, release vehicles from impound, or do repossessions.
Your vehicle and belongings
Please remove valuables and personal items before your vehicle is towed. We aren't responsible for loose items left inside. Tell dispatch about anything unusual before the driver arrives, such as damage, aftermarket parts, low ground clearance, or a vehicle that won't shift or roll, so it can be loaded the right way.
We don't store vehicles. Each tow goes to the destination you choose. If no one is there to receive it, the driver will contact you before leaving it.
If something goes wrong
Look over your vehicle when it's delivered. If you see anything that concerns you, tell the driver before they leave, or contact us as soon as possible at 734-985-0010 or dispatch@safewayservicesllc.com. Photos taken at pickup and drop-off help us look into it quickly.
We aren't responsible for problems that existed before we arrived, mechanical failures not caused by our work, or delays from weather, traffic, road closures, or police direction at a scene.
Arrival times
Dispatch gives you an estimated arrival time based on where the nearest truck is when you call. It's an estimate, not a guarantee.
This website
The information on this site is general and may change. Calling or texting dispatch is the only way to get a confirmed price and arrival estimate. Photos, text, and logos on this site belong to Safeway Services and may not be reused without permission. Our Privacy Policy explains how we handle your information.
Governing law
These terms are governed by the laws of the State of Michigan.
Changes
We may update these terms. The version posted here, with its effective date, is the one that applies.
Contact
Safeway Services LLC, Ypsilanti, MI. Call 734-985-0010 or email dispatch@safewayservicesllc.com.