Towing & Roadside Assistance in Ann Arbor, MI

Where we get called in Ann Arbor

Ann Arbor generates more Safeway calls than any other city we serve, and they cluster in predictable places:

• I-94 through the south side — the State Street, Ann Arbor–Saline Road, and Jackson Road exits see breakdowns and minor collisions every week. Pull fully onto the shoulder, get hazards on, and give dispatch the exit number and direction of travel.
• US-23 north of M-14 — a long stretch with few exits and fast traffic. Tell us whether you're north- or southbound and the nearest exit (Plymouth Road, Geddes, or North Territorial) so the truck comes at you from the right direction.
• M-14 and the north side — Plymouth Road and the Barton Drive area, plus the commercial lots along Plymouth Road where jump-starts are the usual call.
• Downtown parking structures — low clearances and tight ramps. Have the structure name and level ready, and tell us if the car is AWD or electric.
• Campus and Michigan Medicine lots — mostly dead batteries and lockouts, often for people who are far from home. A jump-start or mobile battery install usually ends the call without a tow.
• Briarwood and the State Street retail corridor — flat tires and lockouts in large lots, plus the occasional non-runner after a shopping trip.

Ann Arbor drives AWD and electric

A lot of what's registered in Ann Arbor is all-wheel-drive, electric, or both — Subarus, Audis, Teslas, and the crossovers that replaced sedans in most driveways. None of them should be towed with wheels on the pavement: AWD drivetrains and EV motors can be damaged by rolling, and low front ends and battery packs need a careful approach angle when loading. Tell dispatch the year, make, and model and whether it's AWD or electric, and the right truck for your vehicle is assigned — the car is loaded and secured and rides fully off the ground on a flatbed, carried rather than dragged. Lowered cars, vehicles with collision damage, and anything that won't roll or steer are handled the same way. Light-duty towing covers what to expect when the truck arrives.

Where we take vehicles from Ann Arbor

Most Ann Arbor tows go one of four places: a dealership service department on Jackson Road or State Street, an independent shop on the south or west side, a body shop after a collision, or the driver's own driveway to sort out later. From the center of Ann Arbor, our base in Ypsilanti is about eight miles east down Washtenaw Avenue or I-94, so trips between the two cities are short, common, and priced accordingly. Longer runs — to a dealer in Novi, a shop in Livonia, or a family home across the state — are priced by the loaded mile and quoted on the call.

Winter in Ann Arbor

From December through March a share of our Ann Arbor calls are cars in snowbanks on residential streets, stuck at the bottom of unplowed drives, or off the road on Huron River Drive and the rural stretches north of town. A winch-out is usually all it takes; if the car is damaged or won't drive once it's back on the road, the truck that pulled you out can also tow you.

What to tell dispatch

Ann Arbor addresses can be ambiguous — there is more than one "State Street" lot and several similarly named structures. The fastest call gives dispatch: the nearest cross street or exit, the vehicle's year, make, and model, whether it's AWD or electric, and where it's going. If you're in a structure, add the level. If you're on a highway, add the direction of travel. That's enough for a truck to be assigned and the price confirmed before you hang up.

From Ann Arbor, we also cover

The townships that wrap around the city — Pittsfield to the south and Superior to the east — plus Ypsilanti, Dexter, Saline, and Whitmore Lake to the north and west. If you're on the edge of one of those and not sure which applies, it doesn't matter to dispatch — one call covers all of them, and the price is confirmed before a truck ever leaves Ypsilanti.